[cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5

[Ryan Burtch]

Yeah I did that.  It appears that I didn't associate the workflow with with
the agent.  To do that, I had to go to the Cisco Desktop Admin
tool>agents>right click agent>select the workflow from the drop
down>workflow propagates to the agent.

This seems to be specific to the version of IPCC that I'm using.  On
version 8.x, the workflow is associated with the agent within the Presence
admin internal webpage.

Thanks everyone.




Sincerely,

Ryan Burtch


On Mon, Jul 22, 2013 at 3:14 PM, Nathan Richie <nathanr at boice.net> wrote:

> Did you logout/shutdown CAD and then restart it and log back in?****
>
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>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Ryan Burtch
> *Sent:* Tuesday, July 16, 2013 10:12 PM
> *To:* voip puck
> *Subject:* [cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not
> Associating to Agent in CAD | IPCC/UCCE Version: 7.5****
>
> ** **
>
> All:****
>
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>
> I have created a new Agent Desk Setting and a Workflow in Cisco Desktop
> Administrator, both with the same name.  The agent that I'm testing with
> has been assigned to the respective Desk setting. In Cisco Desktop
> Administrator, I added several additional Not Ready and Logout Reason
> Codes, but they aren't associating to the agent when I log into CAD.****
>
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>
> Anyone have any ideas?****
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>
> ****
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> Sincerely,****
>
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>
> Ryan Burtch****
>
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>
> ** **
>
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