[cisco-voip] RES: 7915 module BLF pickup call is not working.

Tue Jul 23 09:06:53 EDT 2013

Hi

Yesterday i saw this event, primary line in the same gpick-up of the DN BLF buttons, as all my 24 DN in BLF are not in the same gpickup, i created a new gpickup with all the others gpickup in this. Then i put in the primary line of the 7962 phone my new gpickup, it's ok now!

Thank You!

Jean

De: Buchanan, James [mailto:jbuchanan at presidio.com]
Enviada em: terça-feira, 23 de julho de 2013 03:28
Para: Jean Carlos Coelho; cisco-voip at puck.nether.net
Assunto: RE: 7915 module BLF pickup call is not working.

You must have your primary line in the same pickup group as the numbers you are trying to pickup. Also, in the CallManager Service Parameters, you must have Auto Call Pickup enabled. Also, when you configured the BLF buttons, you must have checked the box that says “Call Pickup”.

James Buchanan | Sr. Network Engineer
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Jean Carlos Coelho
Sent: Monday, July 22, 2013 2:51 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] 7915 module BLF pickup call is not working.

Hi, i have a Cisco Phone 7962 SCCP + Expansion module 7915, i added the BLF function and i can view the others DNs busy or ringing, i can transfer a call, put in wait mode normally, but i cannot pick up calls ringing in the BLF buttons, all the pickup groups are the same, i tried gpuckup, pickup. How can i use the pick up in the BLF buttons of 7915 module?

Thank You! (sorry for my bad english).

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