[cisco-voip] Calls en't dropping via CAD

[Erick B.]

What are the detailed UCCX anbd CUCM versions?  There is no UCCX 8.6 btw.

If they are using IP Communicator, make sure the device name in CUCM is all
capitals and starts with SEP for use with UCCX.

Number 3 sounds like a PC issue as the IP Communicator uses the IP address
on the PC it is installed....
Is the IP Communicator device name set to use network adapter or you
setting a specific device name to use?

Check the PC to see if there is a firewall / endpoint security application
active maybe interfering with CIPC or CAD operations.



On Tue, Jun 11, 2013 at 1:04 PM, Muneeb khan <mmuneebkhan at gmail.com> wrote:

> hi,
>
>  we have just installed UCCX 8.6 and CUCM 8.5, all the things are working
> fine except few below mentioned things.
>
> 1. Agents are not able to drop the calls through CAD, they had to do it
> through IP Communicator.
>
> 2. Some agents goes to NOT Ready state as soon as the call hit on their
> CAD.
>
> 3. Some IP Communicators aren't registering onto CUCM as they are
> continuously showing "IP Configuring" onto IP Communicator.(DHCP is running
> in the environment).
>
>  Thanks
>
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>
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