[cisco-voip] Calls en't dropping via CAD

[Ted Nugent]

The call control issue sounds like a JTAPI mismatch... make sure you're
running compatibile versions of CM and UCCX and that JTAPI is synced.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf



On Tue, Jun 11, 2013 at 2:04 PM, Muneeb khan <mmuneebkhan at gmail.com> wrote:

> hi,
>
>  we have just installed UCCX 8.6 and CUCM 8.5, all the things are working
> fine except few below mentioned things.
>
> 1. Agents are not able to drop the calls through CAD, they had to do it
> through IP Communicator.
>
> 2. Some agents goes to NOT Ready state as soon as the call hit on their
> CAD.
>
> 3. Some IP Communicators aren't registering onto CUCM as they are
> continuously showing "IP Configuring" onto IP Communicator.(DHCP is running
> in the environment).
>
>  Thanks
>
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