[cisco-voip] UCCX IVR Campaign with SIP GW

[Ryan LaFountain (rlafount)]

Hi,

SIP is only required between UCCX and the gateway (and between the GW and CUCM later in the call flow). This feature requires TDM on the other side to do CPA, until CUBE supports CPA over IP in a later release. So it is for you:

PSTN -- E1 -- GW -- SIP -- UCCX/CUCM

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
+1 919 392 9898

Sent from my iPhone

On Jun 15, 2013, at 7:09 AM, "shary shary" <shaary1 at hotmail.com<mailto:shaary1 at hotmail.com>> wrote:

Hi Folks,
I have to implement the UCCX IVR based outbound campaign and as per the UCCX admin guide it says we need SIP Gateway to make it run. Customer does not have SIP trunk but E1 and FXO port. Therefore, the question is, is SIP GW configuration require only between UCCX and GW or we need SIP Trunk as well between Service Provider and voice GW.


Thanks in advance.
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