[cisco-voip] UCCX IVR Campaign with SIP GW

[shary shary]

thnx for your response. Therefore it means first UCCX dialer will not use CUCM to make outbound call but send the call directly to Gateway and then using Dial peer VG will dial out to customer.
In this case we can not use QSIG trunk between CUCM and Nortel.

From: rlafount at cisco.com
To: shaary1 at hotmail.com
CC: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX IVR Campaign with SIP GW
Date: Mon, 17 Jun 2013 10:00:39 +0000






Hi,



SIP is only required between UCCX and the gateway (and between the GW and CUCM later in the call flow). This feature requires TDM on the other side to do CPA, until CUBE supports CPA over IP in a later release. So it is for you:



PSTN -- E1 -- GW -- SIP -- UCCX/CUCM



Thank you,



Ryan LaFountain
Unified Contact Center
Cisco Services
+1 919 392 9898



Sent from my iPhone


On Jun 15, 2013, at 7:09 AM, "shary shary" <shaary1 at hotmail.com> wrote:






Hi Folks, 
I have to implement the UCCX IVR based outbound campaign and as per the UCCX admin guide it says we need SIP Gateway to make it run. Customer does not have SIP trunk but E1 and FXO port. Therefore, the question is, is SIP GW configuration require only
 between UCCX and GW or we need SIP Trunk as well between Service Provider and voice GW.






Thanks in advance.




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