[cisco-voip] CFA on 9971

[Ryan Ratliff]

Are you trying to add Forward All as a feature button (the left-hand buttons)?   It cannot be added there, only to the softkeys along the bottom of the screen, and that is controlled via feature control policy.

-Ryan

On Jun 27, 2013, at 4:39 PM, Candese Perez <trigena at gmail.com> wrote:

I tried that as well, i did see it enabled by default in the feature control policy, but I selected override and enabled, but I still don't see the feature under unassociated items. 







On Thu, Jun 27, 2013 at 3:34 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Try  creating a feature control policy with Forward All enabled and set it on the device.  By default that option should be enabled.

-Ryan

On Jun 27, 2013, at 4:21 PM, Candese Perez <trigena at gmail.com> wrote:

Hello, 
I am having an issue adding the Call Forward All functionality to a 9971.  It is not present under Unassigned Associated Items for the phone. 
I have tried creating a new phone button template, but the feature doesn't exist their either. 

I don''t have a feature control policy assigned to the device. 

Has anyone else seen this?

TIA


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