[cisco-voip] CFA on 9971

[Candese Perez]

Both, but I can only really see the feature button.

Is there a step I am missing with the softkey?   If I simply add the
feature to the feature control policy will it display on the phone?
I am not physically located with these phones so I cannot see the screen
when updated.

Thanks!


On Thu, Jun 27, 2013 at 3:51 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Are you trying to add Forward All as a feature button (the left-hand
> buttons)?   It cannot be added there, only to the softkeys along the bottom
> of the screen, and that is controlled via feature control policy.
>
> -Ryan
>
> On Jun 27, 2013, at 4:39 PM, Candese Perez <trigena at gmail.com> wrote:
>
> I tried that as well, i did see it enabled by default in the feature
> control policy, but I selected override and enabled, but I still don't see
> the feature under unassociated items.
>
>
>
>
>
>
>
> On Thu, Jun 27, 2013 at 3:34 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Try  creating a feature control policy with Forward All enabled and set
>> it on the device.  By default that option should be enabled.
>>
>> -Ryan
>>
>> On Jun 27, 2013, at 4:21 PM, Candese Perez <trigena at gmail.com> wrote:
>>
>> Hello,
>> I am having an issue adding the Call Forward All functionality to a
>> 9971.  It is not present under Unassigned Associated Items for the phone.
>> I have tried creating a new phone button template, but the feature
>> doesn't exist their either.
>>
>> I don''t have a feature control policy assigned to the device.
>>
>> Has anyone else seen this?
>>
>> TIA
>>
>>
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>>
>>
>
>
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