[cisco-voip] CFA on 9971

[Ryan Ratliff]

The phone should update with an apply config. 

Associate the phone to your userid and then point your browser to http://phone.ip.address/CGI/Screenshot to confirm.  Use the userid you associated the phone to for authentication.

-Ryan

On Jun 27, 2013, at 4:55 PM, Candese Perez <trigena at gmail.com> wrote:

Both, but I can only really see the feature button. 

Is there a step I am missing with the softkey?   If I simply add the feature to the feature control policy will it display on the phone? 
I am not physically located with these phones so I cannot see the screen when updated.  

Thanks!


On Thu, Jun 27, 2013 at 3:51 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Are you trying to add Forward All as a feature button (the left-hand buttons)?   It cannot be added there, only to the softkeys along the bottom of the screen, and that is controlled via feature control policy.

-Ryan

On Jun 27, 2013, at 4:39 PM, Candese Perez <trigena at gmail.com> wrote:

I tried that as well, i did see it enabled by default in the feature control policy, but I selected override and enabled, but I still don't see the feature under unassociated items. 







On Thu, Jun 27, 2013 at 3:34 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Try  creating a feature control policy with Forward All enabled and set it on the device.  By default that option should be enabled.

-Ryan

On Jun 27, 2013, at 4:21 PM, Candese Perez <trigena at gmail.com> wrote:

Hello, 
I am having an issue adding the Call Forward All functionality to a 9971.  It is not present under Unassigned Associated Items for the phone. 
I have tried creating a new phone button template, but the feature doesn't exist their either. 

I don''t have a feature control policy assigned to the device. 

Has anyone else seen this?

TIA


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