[cisco-voip] Inability to transfer off net out of Unity 7.02 with Call Manager 7.1.5

[Erick B.]

Check the CSS assigned to the voice mail ports.  Be careful as it may be
set to not allow external calls to prevent toll fraud, etc. Maybe just add
a route pattern to only allow that specific number to be called if the CSS
restricts it.

Another place to check is restriction tables in Unity, and CUCM global
service parameter block off-net to off-net transfers.




On Mon, Mar 4, 2013 at 8:50 PM, Thomas LeMay <thomaslemay at comcast.net>wrote:

> We are running Cisco unity 7.0.2 unified messaging with Cisco unified Call
> Manager 7.1.5.  We are trying to transfer out of unity off net to get to a
> third party phone number.  We are getting a reorder tone (based on the
> Event viewer application log) and getting bounced back into the unity
> system in a continuous loop.  Has anyone else experienced this?  Does
> anyone have any thoughts they could share on ways to resolve this?****
>
> ** **
>
> Thanks,****
>
> ** **
>
> Tom****
>
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>
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