[cisco-voip] 7961 no automatic dial tone

[Richard Goodyear]

Sounds like the phone isn't registering the lift off hook, and therefore is
an issue in the hook switch on the phone.

I believe its the 79X1 phones which have an inherint problem with the hook
switch failing more frequently than other models.

Thanks

Richard


On 7 March 2013 01:11, David Zhars <dzhars at gmail.com> wrote:

>
> Have a 7961 w/7914 sidecar.  UCM 8.0.
>
> Phone rings, you pick it up, you have to press the ANSWER key.  Pick the
> phone up, no dial tone, you need to press NEW CALL to start a call.
>
> I thought the switchhook might be bad, but take the phone off hook and the
> screen changes, so it knows it is off hook...
>
> Is there some sort of setting in UCM that I missed that is causing this
> behavior?
>
> thanks.
>
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