[cisco-voip] 7961 no automatic dial tone

[MManly at TEP.com]

What if you press the Speaker button to answer/go offhook?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Richard Goodyear
Sent: Thursday, March 07, 2013 4:17 PM
To: David Zhars
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7961 no automatic dial tone

Sounds like the phone isn't registering the lift off hook, and therefore is an issue in the hook switch on the phone.

I believe its the 79X1 phones which have an inherint problem with the hook switch failing more frequently than other models.

Thanks

Richard

On 7 March 2013 01:11, David Zhars <dzhars at gmail.com<mailto:dzhars at gmail.com>> wrote:

Have a 7961 w/7914 sidecar.  UCM 8.0.
Phone rings, you pick it up, you have to press the ANSWER key.  Pick the phone up, no dial tone, you need to press NEW CALL to start a call.

I thought the switchhook might be bad, but take the phone off hook and the screen changes, so it knows it is off hook...
Is there some sort of setting in UCM that I missed that is causing this behavior?
thanks.

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