[cisco-voip] UCCX 9 SRND question

[Paul]

Cheers for that Ryan.


________________________________
 From: Ryan LaFountain (rlafount) <rlafount at cisco.com>
To: Paul <asobihoudai at yahoo.com>; Cisco Vo IP Group <cisco-voip at puck.nether.net> 
Sent: Wednesday, March 20, 2013 5:51 AM
Subject: Re: [cisco-voip] UCCX 9 SRND question
 
Hi Paul, 

Sorry about the late response.

That statement contradicts Appendix A, which states you can have 400 IVR
ports. I've filed CSCuf56199 to get this addressed.

Good catch, you must've been reading the SRND very closely.

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M ­ F 9:00am ­ 5:00pm




On 12/7/12 4:00 PM, "Paul" <asobihoudai at yahoo.com> wrote:

>UCCX 9 SRND says "A Unified CCX system can provide up to 300 logical IVR
>ports (also called CTI Ports)." while Maximum number of active inbound
>agents supported = 400.
>
>Is this correct or does the documentation need to be updated?
>
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>cisco-voip at puck.nether.net
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