[cisco-voip] Single Number Reach Voicemail Policy/CSCua16829

[Lelio Fulgenzi]

Thanks for this. I had read about it and was wondering myself. If we end up using it, I'm sure this will help. 

Sent from my iPhone

On 2013-03-27, at 5:42 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:

> Wes and I took this offline and figured it out.
> Essentially this a new feature for Single Number Reach in 9.0+ that allows  the system to use a confirmation request before completing a handoff instead of the various timers that determine when to pull a call back to internal voicemail. There were apparently a lot of problems with different cellular carriers and the differing time settings before calls would get answered by the cellular voicemail.
>  
> Now you can set remote destinations to only get the call if the user presses a dtmf key confirming they want the call.
>  
> Problem is this is poorly documented as to how it actually works. An announcement audio file has been included and but is not defined by default. I won’t go over all the incorrect/incomplete documentation but the feature does work so here’s how to make it happen:
> 1)      Go to Media Resources, Announcements, and Add New.
> 2)      Pick “Mobility_VMA” as the Default Announcement. I set the identifier as the same.
> 3)      Pick a remote destination and for “Single Number Reach Voicemail Policy” change to “User Control”
> 4)      Now when the user gets a Mobility Call they will get a Prompt that says press any key to accept the call. Press any key and you now have the call.
> 5)      You can also change the system default from Timer to User in Call Manager Service Parameters - Clusterwide Parameters (System - Mobility Single Number Reach Voicemail), the timers for how long to wait for the DTMF tone and how long before its played are also in this section
>  
>  
> Hope this helps someone else out!
>  
>  
> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
> 
> 1965 Greenspring Drive
> Timonium, MD 21093
> 
> voice. 410.252.8830
> fax.  410.252.9284    
> 
> Twitter  |  Facebook  | Website  |  Email Support
>  
> 
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
> Sent: Wednesday, March 27, 2013 9:59 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Single Number Reach Voicemail Policy/CSCua16829
>  
> I’m trying and failing to find instructions for this in 9.x. I’ve also found a bug id referencing it not being documented properly.
> I understand what it does but I can’t find anywhere that says what the announcement says or what the DTMF key is that the users press to accept the call.
>  
> Has anyone tried using this yet and know the answers?
>  
>  
> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
> 
> 1965 Greenspring Drive
> Timonium, MD 21093
> 
> voice. 410.252.8830
> fax.  410.252.9284    
> 
> Twitter  |  Facebook  | Website  |  Email Support
>  
> 
>  
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130327/35198e29/attachment.html>