[cisco-voip] Single Number Reach Voicemail Policy/CSCua16829

[Justin Steinberg]

I am running 9.1.1 and the prompt is playing automatically without any need
to follow these steps.  I assume I could follow these steps if I wanted to
customize the prompt.

Just curious about how you found the 'Mobility_VMA' name.  Is this
documented somewhere or is there a technical place on CUCM or query I can
use to find other options I can customize ?

On Wed, Mar 27, 2013 at 5:41 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Wes and I took this offline and figured it out.****
>
> Essentially this a new feature for Single Number Reach in 9.0+ that
> allows  the system to use a confirmation request before completing a
> handoff instead of the various timers that determine when to pull a call
> back to internal voicemail. There were apparently a lot of problems with
> different cellular carriers and the differing time settings before calls
> would get answered by the cellular voicemail.****
>
> ** **
>
> Now you can set remote destinations to only get the call if the user
> presses a dtmf key confirming they want the call.****
>
> ** **
>
> Problem is this is poorly documented as to how it actually works. An
> announcement audio file has been included and but is not defined by
> default. I won’t go over all the incorrect/incomplete documentation but the
> feature does work so here’s how to make it happen:****
>
> **1)      **Go to Media Resources, Announcements, and Add New.****
>
> **2)      **Pick “Mobility_VMA” as the Default Announcement. I set the
> identifier as the same. ****
>
> **3)      **Pick a remote destination and for “Single Number Reach
> Voicemail Policy” change to “User Control”****
>
> **4)      **Now when the user gets a Mobility Call they will get a Prompt
> that says press any key to accept the call. Press any key and you now have
> the call.****
>
> **5)      **You can also change the system default from Timer to User in
> Call Manager Service Parameters - Clusterwide Parameters (System - Mobility
> Single Number Reach Voicemail), the timers for how long to wait for the
> DTMF tone and how long before its played are also in this section****
>
> ** **
>
> ** **
>
> Hope this helps someone else out!****
>
> ** **
>
> ** **
>
> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
> ****
>
> ** **
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Matthew Loraditch
> *Sent:* Wednesday, March 27, 2013 9:59 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Single Number Reach Voicemail Policy/CSCua16829***
> *
>
> ** **
>
> I’m trying and failing to find instructions for this in 9.x. I’ve also
> found a bug id referencing it not being documented properly.****
>
> I understand what it does but I can’t find anywhere that says what the
> announcement says or what the DTMF key is that the users press to accept
> the call.****
>
> ** **
>
> Has anyone tried using this yet and know the answers?****
>
> ** **
>
> ** **
>
> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
> ****
>
> ** **
>
> ** **
>
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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