[cisco-voip] Handsets can't find firmware on TFTP?

[William]

Hello List,

I'm having some issues with our handsets not being able to find their
specified firmware on the TFTP server, I was wondering if anyone could shed
light on this?

I have installed CP7925G-1.4.1 firmware on our Call Manager, installation
went fine and confirmed the entry on Device Defaults as 'CP7925G-1.4.1' for
Cisco 7925G.

The TFTP has been restarted, when the phones reboot I get the 'Firmware
update failed' message, here are the logs pulled from the phone:

2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: downloading
CP7925G-1.4.1/CP7925G-1.4.1.LOADS failed: File not found[2]

2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: [884 at extif.c]:
TFTP CP7925G-1.4.1/CP7925G-1.4.1.LOADS fail. err = 0, status = 0x2(File not
found)

2013-03-28 09:46:38:0080 CP-7925G user.info imgauthd: IMG_AUTH: verify with
current(new) key RELEASE 7925 key ^M

2013-03-28 09:46:38:0100 CP-7925G user.info imgauthd: IMG_AUTH: verififed
with current(new) RELEASE 7925 key ^M

2013-03-28 09:46:38:0100 CP-7925G user.info imgauthd: IMG_AUTH: verify
SUCCESS ! /var/fwdnld/CP7925G-1.4.1.LOADS ^M

2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [884 at update.c]:
HW_REV check fail

2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [829 at main.c]:
Error -4: Load CP7925G-1.4.1.LOADS update fail

2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init: Process
/sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log
run status=1

2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init: catchchild:pid
=316 cmd=/sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o
/var/log/fwupdate.log normal termination

2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init:  Child
Terminated abnormally.....

2013-03-28 09:46:38:0160 CP-7925G user.debug Cisco7925-Init: run state
[networkup]action /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o
/var/log/fwupdate.log done



As you can see, the phone is looking for /CP7925G-1.4.1/CP7925G-1.4.1.LOADS
and I believe it should be looking for /CP7925G-1.4.1.LOADS from the root
of the TFTP file system.



I have confirmed the IP of our TFTP server within the phones settings and
checked the logs on the TFTP server to verify its trying to GET a
file/directory that doesn't exist, can you think of any other reason why it
is looking inside a directory of the TFTP server and not just the root?
I've noticed this behaviour on multiple phones both 7921's and 7925's.


Thank you.


W
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