[cisco-voip] HuntListExhausted

[Bruno Takahashi]

Found this topic while searching for a solution to Exhausted Hunt List.

Reading the first post I believe Sebastian is using the same thing I am
thinking of using to "restart" the hunting in a Hunt List after it reaches
its ends.

Is it the only way to accomplish this setting the Forward no Answer/Busy to
the Hunt Pilot itself? Creating some sort of a loop?

Or there is a better way to accomplish that?

Regards.


On Thu, Jan 31, 2013 at 8:06 AM, <Zoltan.Kelemen at emerson.com> wrote:

> Hi,
>
> You would be getting HuntListExhausted when either all of your agents are
> busy or none respond to the call.
> Depending on your distribution algorithm, RNA timeout and Hunt Options on
> the Line Group this can happen sooner or later.
>
> As such, after the Hunt List exhausted all of its options, you would get
> the error, then it would go into Forward redirect options, so your callers
> may not notice anything.
>
> Cheers,
>
> Zoltan Kelemen
> Emerson
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Sebastian Hagedorn
> Sent: Wednesday, January 30, 2013 5:28 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] HuntListExhausted
>
> Hi,
>
> I'm relatively new to VoIP, but have more than 10 years of experience as a
> Cisco network admin. We have been running CUCM, CUC and CUP, all version
> 8.6, since September 2012. All is seemingly running well, so now I'm trying
> to understand the few alerts I'm seeing. Here's one:
>
> Jan 17 11:55:31 ccm3 19: : ccm: 140892: ccm3: Jan 17 2013 10:55:31.173 UTC
> :  %UC_-3-UNKNOWN_ALARM:HuntListExhausted:
> %[HuntListName=DE-CGN-1ST-LEVEL-HELPDESK-HL][AppID=Cisco
> CallManager][ClusterID=StandAloneCluster][NodeID=ccm3]:
>
> The configuration for the hunt pilot redirects both Forward Hunt No Answer
> and Forward Hunt Busy to the hunt pilot itself. The Forward Maximum Hop
> Count Required Field is 12 (default). According to the documentation the
> hunt should continue for up to 30 minutes. The are three DNs in the line
> group attached to the hunt list.
>
> Here's my question: under what set of circumstances is this alert
> triggered given the config outlined above? What's the result for the
> outside caller?
>
> Thanks,
> Sebastian
> --
>     .:.Sebastian Hagedorn - Weyertal 121 (Gebäude 133), Zimmer 2.02.:.
>                  .:.Regionales Rechenzentrum (RRZK).:.
>    .:.Universität zu Köln / Cologne University - ✆ +49-221-470-89578.:.
>
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>



-- 
*Bruno Takahashi da Silva*
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