[cisco-voip] CUCM 8.0(3a) / UCCE 8.0(3) CTI JTAPI Problems

Reto Gassmann voip at mrga.ch
Sun May 26 16:38:37 EDT 2013


Hello Group

We run a CUCM Cluster 8.0(3a) and a UCCE 8.0(3). The PG servers also have
ES11 installed.
We now have problems with CTI and JTAPI. CTI Routepoint are registered in
CUCM but  the call does not reach the UCCE.
Some Agents are not able to login to the UCCE with their CTI Client. It
seems that phones from disconnected users are not disconnected properly and
the agents are not able to login again.

Has anybody seen (and solved) any of these problems?

Thanks for feedback
Regards Reto
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