[cisco-voip] UCCX - "set priority" setting wait times in Que

[Carlo Calabrese]

I am setting up a Que and the customer wants to have agents in group A
answer all the calls. 

If a call waits in que for over 5 minutes, they want a second group of
agents  (group b) to be able to take that call. So the call could goto the
either group A or B.

My question is, Can I do this in one Que, or do I need two.

I was thinking that I could do a "set priority" of 5 when the call comes
into the que and then after  5 minutes, set it to 1.

Thanks

 

Carlo 

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