[cisco-voip] UCCX 8.5

[Joe Pollere (AM)]

Jason,

When you login to appadmin with an account that has supervisor (no administrator) rights you get a subset of available menus.

[cid:image002.png at 01CEDDE2.70BE2520]



Also there is a service parameter to limit the supervisor access to only their own team.....

[cid:image001.png at 01CEDDE1.BD240E80]

Application Parameters

Supervisor Access

The Administrator uses this option to allow certain privileges to supervisors (all supervisors have the same privilege). The options are:

 *   No access to teams-The supervisor logs into the Supervisor page, but will not be able to see any team information (No RmCm info).
 *   Access to all teams-The supervisor logs into the Supervisor page, and will be able to see all the teams (RmCm information).
 *   Access to supervisor teams only-The supervisor logs into the Supervisor page, and will be able to see the teams they supervise.
Default: No access to teams
Note

A supervisor who does not have administrator privileges can add, modify, or remove skills from an agent.




Joe
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Sunday, November 10, 2013 12:08 AM
To: Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8.5

Can I limit the Supervisor's access in Appadmin?  I recall it was all or nothing, that UCCX doesn't have a multilevel access but maybe I'm wrong?

PS thanks Tanner and Joe

From: Tanner Ezell [mailto:tanner.ezell at gmail.com]<mailto:[mailto:tanner.ezell at gmail.com]>
Sent: Saturday, November 09, 2013 7:35 PM
To: Jason Aarons (AM)
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 8.5


AppAdmin only.

On Sat, Nov 9, 2013 at 5:29 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
Can you reskill agents (eg skill level 5 vs skill level 8) in Cisco Supervisor Desktop? Or must you login to AppAdmin?


Sent from my Verizon Wireless 4G LTE Smartphone

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itevomcid
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