[cisco-voip] UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

Mon Nov 11 11:43:33 EST 2013

RMCM > Contact Services Queues
Automatic Work is Enabled
Wrapup Time is Enabled for 45s

RMCM > Resources
Automatic Available  is Enabled

Shouldn't the Agent go to Ready state after the 45 second Work Wrap?  They are not. Instead they are not Ready.  The desired behavior is Talking > Wrap 45s > Ready

Everything is Resource Skills based, no Resource Groups are in use.

UCCX 8.5.1(SU3)
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