[cisco-voip] UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

[Tanner Ezell]

What reason code shows for the transition to the not ready state?


On Mon, Nov 11, 2013 at 9:43 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> RMCM > Contact Services Queues
>
> Automatic Work is Enabled
>
> Wrapup Time is Enabled for 45s
>
>
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> RMCM > Resources
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> Automatic Available  is Enabled
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> Shouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They
> are not. Instead they are not Ready.  The desired behavior is Talking >
> Wrap 45s > Ready
>
>
>
> Everything is Resource Skills based, no Resource Groups are in use.
>
>
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> UCCX 8.5.1(SU3)
>
>
>
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