[cisco-voip] UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

Tanner Ezell tanner.ezell at gmail.com
Mon Nov 11 11:46:36 EST 2013


What reason code shows for the transition to the not ready state?


On Mon, Nov 11, 2013 at 9:43 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> RMCM > Contact Services Queues
>
> Automatic Work is Enabled
>
> Wrapup Time is Enabled for 45s
>
>
>
> RMCM > Resources
>
> Automatic Available  is Enabled
>
>
>
>
>
>
>
> Shouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They
> are not. Instead they are not Ready.  The desired behavior is Talking >
> Wrap 45s > Ready
>
>
>
> Everything is Resource Skills based, no Resource Groups are in use.
>
>
>
> UCCX 8.5.1(SU3)
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131111/0a3953fd/attachment.html>


More information about the cisco-voip mailing list