[cisco-voip] UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

[Jason Aarons (AM)]

So I just tested this on my Agent Desktop and it's working properly.  Perhaps the Agents are having Ring No Answers.  I'll have to see if I can find the deference between me and them.

From: Jason Aarons (AM)
Sent: Monday, November 11, 2013 11:44 AM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

RMCM > Contact Services Queues
Automatic Work is Enabled
Wrapup Time is Enabled for 45s

RMCM > Resources
Automatic Available  is Enabled



Shouldn't the Agent go to Ready state after the 45 second Work Wrap?  They are not. Instead they are not Ready.  The desired behavior is Talking > Wrap 45s > Ready

Everything is Resource Skills based, no Resource Groups are in use.

UCCX 8.5.1(SU3)
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