[cisco-voip] UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

[Tanner Ezell]

If it is Ring No Answer there will be an appropriate reason code to
indicate. Otherwise, the user may be selecting Not Ready while in the work
state.


On Mon, Nov 11, 2013 at 10:13 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> So I just tested this on my Agent Desktop and it’s working properly.
> Perhaps the Agents are having Ring No Answers.  I’ll have to see if I can
> find the deference between me and them.
>
>
>
> *From:* Jason Aarons (AM)
> *Sent:* Monday, November 11, 2013 11:44 AM
> *To:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post
> calls
>
>
>
> RMCM > Contact Services Queues
>
> Automatic Work is Enabled
>
> Wrapup Time is Enabled for 45s
>
>
>
> RMCM > Resources
>
> Automatic Available  is Enabled
>
>
>
>
>
>
>
> Shouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They
> are not. Instead they are not Ready.  The desired behavior is Talking >
> Wrap 45s > Ready
>
>
>
> Everything is Resource Skills based, no Resource Groups are in use.
>
>
>
> UCCX 8.5.1(SU3)
>
>
>
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>
>
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