[cisco-voip] ELM stay negative

[Chris Ward (chrward)]

Can you send a screenshot of the License Usage page/report.

ELM will use higher level licenses if lower ones are not available.

I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So the negative report may be that you are substituting licenses.

Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Tuesday, November 12, 2013 12:23 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ELM stay negative
Importance: High



Hi all,

I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced a few times, removed the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?

Kind regards

Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
[Description: Description: 21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>

For more information about Dimension Data, please go to  www.dimensiondata.com<http://www.dimensiondata.com/>


P Before printing this email please think about the environment



This email and all contents are subject to the following disclaimer:
"http://www.dimensiondata.com/emaildisclaimer"<http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131112/adf926b8/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 53050 bytes
Desc: image001.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131112/adf926b8/attachment.jpg>