[cisco-voip] ELM stay negative

[Erick Wellnitz]

On the CUCM license usage report click the update usage details button.
Then go to ELM and resynch.


On Tue, Nov 12, 2013 at 11:23 AM, Louis Koekemoer (ZA) <
louis.koekemoer at dimensiondata.com> wrote:

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> Hi all,
>
>
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> I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x.
> The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted
> numerous un-used phones, User device profiles and end users. I re-synced a
> few times, removed the CUCM and add it again and even restarted the ELM.
> The ELM count stay on -87. I have no idea how to reduce this total. Can
> anyone point me in a direction here what I could do?
>
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> Kind regards
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>
>
> *Louis Koekemoer*
>
> Principle Systems Engineer – Converged Communications
>
> Dimension Data Middle East & Africa
>
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>
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> *louis.koekemoer at dimensiondata.com <louis.koekemoer at dimensiondata.com>*
>
> Planned Leave – 30/11/2013 – 05/01/2014
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