[cisco-voip] Cisco AQM

[Michele Russo (AM)]

Hi All,

I am having a bit of a problem with Cisco AQM and was hoping someone else has run into a similar problem.  We have AQM set up as a network recording solution for a customer, we are able to collect the recordings but none of the users who are set up with 'Evaluator or Manager' Roles can access the /wfo Web GUI.  Every user I have tried get the message 'Credentials are not correct please try again'.  The users are all licensed and the message I see in the logs is always the same 'User <UCCX.Demo> was NOT authenticated'  followed by a  '401 UNAUTHORIZED'.

The only account I can get to authenticate is the local administrator account.  I have worked with Calabrio and we validated the LDAP integration.  At this point I am at a loss and so is  the Calabrio Engineer.

Has anyone run across this problem and can offer any troubleshooting suggestions??

Thanks.

Michele Russo
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>
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