[cisco-voip] RESOLVED: Anyone running 8961s with UCCX 8.5.1SU3? Agent Extension is out of service. Resource's device is off.

[Jason Aarons (AM)]

Customer resolved this.  They had to add the Standard CTI Allow Control of Phones supporting Connected Xfer and conf role to the rmtapi user in addition to the  individual users.


From: Jason Aarons (AM)
Sent: Tuesday, October 08, 2013 2:05 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: Anyone running 8961s with UCCX 8.5.1SU3?

Anyone running 8961s with UCCX 8.5.1SU3?

Customer indicated they setup some 8961s and after logging into CAD they get an error;
RESOLVED: Anyone running 8961s with UCCX 8.5.1SU3? Agent Extension is out of service. Resource's device is off.

[cid:image001.png at 01CECA77.FE2F3A30]



CCM 8.6.2.22900-9 and UCCX 8.5.1SU3

These are 8961s running sip8961.9-3-4-24 seems other model phone's are fine.

They've had TAC case 627583127 open for awhile.
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