[cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments

[Tim Smith]

Hey mate,

The answer is currently..

Log your licensing case.
Explain you use EM and no owner ID's are assigned.
Ask them to escalate to product manager.

They will sort you out with correct licensing (and should not add it to your maintenance bill - i.e. you should still pay for same amount of users)

i.e. they will give you the extra essential licenses to cover the unassigned phones, and still have the same count of CUWL users to cover your normal users and other clients.

I have a feeling this will be changed in the future. But for now they should sort you out as above.

Cheers,

Tim

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Boon
Sent: Monday, 21 October 2013 10:17 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments

Ok so we've upgraded from 8.6 to 9.1.1-20000-5 and have encountered the same issue as many others with regards to having CUWL licenses and no Owner ID's set due to all phones being used as hot desks.

I understand (after a long conversation with TAC at the weekend) that my CUWL licenses are 'borrowed' and consumed as Enhanced licenses to cover the hot desk phones but what I cant understand is why 1 x CUWL license is worth the same a 1 x Enhanced license.

Is this going to be resolved in future versions?

Also, does anyone have any design best practice for deploying CUCM version 9 'hot desk' solutions without having to set the Device Owner ID on phones which will never have an owner?

I asked TAC for some guidance on this but they didn't have a suggestion on how it should be deployed going forward with this new licensing model in place.

Thanks in advance.
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