[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Grace Maximuangu]

I have this business requirement to check if agent state is not ready, then instead of queuing the call, I want to transfer to an extension.
I can check for logged in agents, with this script, but how do I transfer to extension and not allow the call to go to queue

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:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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