[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Angel Roberto Castaneda]

This should work:

If (agentsLoggedIn <= 0) Then

True

Dequeue

Call Redirect

False

Queue call (using the Select Resource step)


*Angel Roberto Castaneda*


On Tue, Oct 22, 2013 at 2:09 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

>  I have this business requirement to check if agent state is not ready,
> then instead of queuing the call, I want to transfer to an extension.****
>
> I can check for logged in agents, with this script, but how do I transfer
> to extension and not allow the call to go to queue****
>
> ** **
>
> ****
>
> ** **
>
> :-:gm****
>
> ** **
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
> ** **
>
> [image: bbox logo.JPG]****
>
> ** **
>
> ------------------------------
> This email and any files transmitted with it are confidential and are
> intended for the sole use of the individual to whom they are addressed.
> Black Box Corporation reserves the right to scan all e-mail traffic for
> restricted content and to monitor all e-mail in general. If you are not the
> intended recipient or you have received this email in error, any use,
> dissemination or forwarding of this email is strictly prohibited. If you
> have received this email in error, please notify the sender by replying to
> this email.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131022/1f6b7740/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.jpg
Type: image/jpeg
Size: 28800 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131022/1f6b7740/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.jpg
Type: image/jpeg
Size: 4336 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131022/1f6b7740/attachment-0001.jpg>