[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Anthony Holloway]

If you omit the Dequeue step, then upon Call Redirect failure (E.g. Busy),
the caller doesn't lose their place in queue.  Also, if the Redirect is
successful, the system automatically Dequeues them.  The only reason I can
think that you would Dequeue prior to Call Redirect, is if you know for
sure, that the caller should not be in the queue any longer, regardless of
what happens next.


On Tue, Oct 22, 2013 at 2:36 PM, Angel Roberto Castaneda <
hello at angelcastaneda.com> wrote:

> This should work:
>
> If (agentsLoggedIn <= 0) Then
>
> True
>
> Dequeue
>
> Call Redirect
>
> False
>
> Queue call (using the Select Resource step)
>
>
> *Angel Roberto Castaneda*
>
>
> On Tue, Oct 22, 2013 at 2:09 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:
>
>>  I have this business requirement to check if agent state is not ready,
>> then instead of queuing the call, I want to transfer to an extension.****
>>
>> I can check for logged in agents, with this script, but how do I transfer
>> to extension and not allow the call to go to queue****
>>
>> ** **
>>
>> ****
>>
>> ** **
>>
>> :-:gm****
>>
>> ** **
>>
>> Grace Maximuangu****
>>
>> Voice Solutions Engineer****
>>
>> *Black Box Network Services*
>>
>> Cell: 213.268.6342****
>>
>> grace.maximuangu at blackbox.com****
>>
>> www.blackbox.com ****
>>
>> ** **
>>
>> [image: bbox logo.JPG]****
>>
>> ** **
>>
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