[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Tanner Ezell]

Grace,

Have you considered reading the Step Reference? It has all the information
you're querying the lists and support forums for.

Cisco Unified Contact Center Express Editor Step Reference Guide, Release
9.0(1)<http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/SeriesVol2.pdf>

Regards,
Tanner


On Tue, Oct 22, 2013 at 3:07 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

> I want to check for agents in a specific Queue that only has about three
> agents who are always busy and re-direct the call to Voicemail.****
>
> So how do I specify the queue name?****
>
> agentsLoggedIn = Get Reporting statistic (Ready Resources[CSQ]from CSQ
> IPCC express)****
>
> If (agentsReady <=0) then****
>
> True****
>
> =Set has Agents = false****
>
> Call Redirect step?****
>
> ** **
>
> False****
>
> =set has Agents =true****
>
> ** **
>
> :-:gm****
>
> ** **
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
> ** **
>
> [image: bbox logo.JPG]****
>
> ** **
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Tuesday, October 22, 2013 12:38 PM
> *To:* Grace Maximuangu
> *Cc:* Anthony Holloway; cisco-voip at puck.nether.net
> *Subject:* Re: HOWTo: When no agents in Ready state send call to
> extension instead of queuing****
>
> ** **
>
> Call Redirect step..?****
>
> ** **
>
> On Tue, Oct 22, 2013 at 12:09 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:****
>
> I have this business requirement to check if agent state is not ready,
> then instead of queuing the call, I want to transfer to an extension.****
>
> I can check for logged in agents, with this script, but how do I transfer
> to extension and not allow the call to go to queue****
>
>  ****
>
> ****
>
>  ****
>
> :-:gm****
>
>  ****
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*****
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
>  ****
>
> [image: bbox logo.JPG]****
>
>  ****
>
> ** **
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>
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