[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Grace Maximuangu]

Oh but its going to Voicemail anyway, the redirect VM number will never be busy unless VM is down.

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Tuesday, October 22, 2013 2:33 PM
To: Angel Roberto Castaneda
Cc: Cisco VoIP
Subject: Re: [cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

If you omit the Dequeue step, then upon Call Redirect failure (E.g. Busy), the caller doesn't lose their place in queue.  Also, if the Redirect is successful, the system automatically Dequeues them.  The only reason I can think that you would Dequeue prior to Call Redirect, is if you know for sure, that the caller should not be in the queue any longer, regardless of what happens next.

On Tue, Oct 22, 2013 at 2:36 PM, Angel Roberto Castaneda <hello at angelcastaneda.com<mailto:hello at angelcastaneda.com>> wrote:
This should work:

If (agentsLoggedIn <= 0) Then
True
Dequeue
Call Redirect
False
Queue call (using the Select Resource step)

Angel Roberto Castaneda

On Tue, Oct 22, 2013 at 2:09 PM, Grace Maximuangu <Grace.Maximuangu at blackbox.com<mailto:Grace.Maximuangu at blackbox.com>> wrote:
I have this business requirement to check if agent state is not ready, then instead of queuing the call, I want to transfer to an extension.
I can check for logged in agents, with this script, but how do I transfer to extension and not allow the call to go to queue

[cid:image002.jpg at 01CED403.B1F70770]

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342<tel:213.268.6342>
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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