[cisco-voip] HOWTo: When no agents in Ready state send call to extension instead of queuing

[Tanner Ezell]

Call Redirect step..?


On Tue, Oct 22, 2013 at 12:09 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

>  I have this business requirement to check if agent state is not ready,
> then instead of queuing the call, I want to transfer to an extension.****
>
> I can check for logged in agents, with this script, but how do I transfer
> to extension and not allow the call to go to queue****
>
> ** **
>
> ****
>
> ** **
>
> :-:gm****
>
> ** **
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
> ** **
>
> [image: bbox logo.JPG]****
>
> ** **
>
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