[cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention

[Erik Goppel]

Use a persistent user variable like cc_open and set it to true or false by
using a menu in your callin script. Then modify your cc routing script to
check this variable for true or false (if node, example if cc_open==
"true", route like normal under your success connector, under the x fail
connector, route to your closed message)

Good luck,

Using an xml file within icm is not possible afaik , maybe icw cvp, i think
brian is mistaken  with uccx.
Brian, if you do know a method to use an xml file in icm for reference,
without having to use ipivr or cvp, please share.

Thanks,

Erik
 Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <brmeade at cisco.com>
het volgende:

>  You could just have it update an XML file that your other scripts
> referenced to check if the contact center is closed or not.****
>
> ** **
>
> Brian Meade****
>
> ** **
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Ryan Burtch
> *Sent:* Wednesday, September 04, 2013 12:32 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention*
> ***
>
> ** **
>
> All:****
>
> ** **
>
> I'm looking for a way to have a customer be able to call into an ICM
> script>enter in an access code> and be able to 'Ad-Hoc Close' a contact
> center.****
>
> ** **
>
> Does anyone know how to do this?
> ****
>
> ** **
>
> ** **
>
> ** **
>
> Sincerely,****
>
> ** **
>
> Ryan Burtch****
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130904/ce370b17/attachment.html>