[cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention

[Ryan Burtch]

Matthew:

Do you know how I could set this up with CVP?  I'm a bit lost.




Sincerely,

Ryan Burtch


On Wed, Sep 4, 2013 at 4:55 PM, Matthew Saskin <msaskin at gmail.com> wrote:

> Correct, an IVR of some sort (IPIVR or CVP) would be required to interact
> with external files, nothing native in ICM to handle this.  That said, even
> providing the caller with a menu to change a persistent variable will
> require the use of an IVR of some sort, can't do this natively in ICM
> either...
>
> -matthew
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
>
> On Wed, Sep 4, 2013 at 10:27 AM, Erik Goppel <egoppel at gmail.com> wrote:
>
>> Use a persistent user variable like cc_open and set it to true or false
>> by using a menu in your callin script. Then modify your cc routing script
>> to check this variable for true or false (if node, example if cc_open==
>> "true", route like normal under your success connector, under the x fail
>> connector, route to your closed message)
>>
>> Good luck,
>>
>> Using an xml file within icm is not possible afaik , maybe icw cvp, i
>> think brian is mistaken  with uccx.
>> Brian, if you do know a method to use an xml file in icm for reference,
>> without having to use ipivr or cvp, please share.
>>
>> Thanks,
>>
>> Erik
>>  Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <brmeade at cisco.com>
>> het volgende:
>>
>>>   You could just have it update an XML file that your other scripts
>>> referenced to check if the contact center is closed or not.****
>>>
>>> ** **
>>>
>>> Brian Meade****
>>>
>>> ** **
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>> Behalf Of *Ryan Burtch
>>> *Sent:* Wednesday, September 04, 2013 12:32 AM
>>> *To:* cisco-voip at puck.nether.net
>>> *Subject:* [cisco-voip] ICM Ad-Hoc Closure w/o Administrator
>>> Intervention****
>>>
>>> ** **
>>>
>>> All:****
>>>
>>> ** **
>>>
>>> I'm looking for a way to have a customer be able to call into an ICM
>>> script>enter in an access code> and be able to 'Ad-Hoc Close' a contact
>>> center.****
>>>
>>> ** **
>>>
>>> Does anyone know how to do this?
>>> ****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> Sincerely,****
>>>
>>> ** **
>>>
>>> Ryan Burtch****
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
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