[cisco-voip] MWI on

[Chris Ward (chrward)]

It's possible that the user accidentally dialed the MWI on number (if you are using them). They have to be dial-able from the phone for MWI to work. You could just dial the MWI Off extension to turn it off.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sandy Lee
Sent: Tuesday, September 10, 2013 3:30 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MWI on

Hi everyone,

I have a user which doesn't have a voicemail, the extension does not exist on Unity Connection, and the voice mail profile is set to "No voicemail" in UCM, but the MWI is on. We checked in Alternate extensions, but no one seems to use that extension.

Can someone help me with CUDLI or anything else, I think I might be able to look into maybe some notifications that another user might have put in the wrong extension, but I really don't know which table to look into.

Thanks for your help.

Sandy.
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