[cisco-voip] SX20 Telepresence software upgrade

[Ryan Ratliff (rratliff)]

Do you have the CUCM set as the provisioning server?

-Ryan

On Sep 11, 2013, at 12:21 PM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:

James,

It’s also possible that the load they running while CUCM compatible weren’t yet capable of downloading firmware from CUCM. I am not sure in the history of TC code where that capability was added.

+Chris
TME - Unity Connection and MediaSense

From: James Dust [mailto:james.dust at charles-stanley.co.uk<http://charles-stanley.co.uk>]
Sent: Wednesday, September 11, 2013 12:04 PM
To: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: SX20 Telepresence software upgrade

Afternoon Chris,

Yes I have restarted the TFTP service on all nodes, and it was a cop file I used to upload the firmware.

The device defaults page has been updated and no specific phone load is specified on the devices themselves.

Thanks for sanity checking this for me, I may need to log a support case now then.

Kind Regards

James

From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 11 September 2013 16:54
To: James Dust; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: SX20 Telepresence software upgrade

Hi James,

Have you started TFTP on the TFTP server? That would be required after a cop file install or manual file upload to the TFTP directory.

Also, check the device defaults for the SX20 and see if there is a version specified, if not, specify one. A COP file installation should have done this for you, but a manual upload would not. Also, make sure that a firmware load is NOT defined on the device’s page itself (ccmadmin) as this will override the device default page.

That is my normal list of things to check/do for phones that aren’t upgrading as expected.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of James Dust
Sent: Wednesday, September 11, 2013 11:06 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] SX20 Telepresence software upgrade

Afternoon all,

I am trying to upgrade some SX20 devices on our 8.6.2 cucm cluster from version TC5.1.5 to TC6.1.1 but am encountering difficulties. I have installed the new software on all cucm nodes and hard reset/factory reset the SX20’s to try and get them to upgrade but they don’t pick up the new default software image.

Has anyone else encountered this problem? And if so what do you need to do?

On a side note I realise you need to update the release key for the device when you upgrade and have this covered.

Kind regards

James

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