[cisco-voip] Outbound IVR-UCCX and CUBE

[Michele Russo (AM)]

Ok, thanks!

From: Bill Talley [mailto:btalley at gmail.com]
Sent: Thursday, April 10, 2014 1:42 PM
To: Michele Russo (AM)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Outbound IVR-UCCX and CUBE


PSTN access has to be TDM.  SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality.
<replying all this time>

On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>> wrote:

I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8

Thanks.


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965<tel:202-460-3965> (cell)
571-203-4007<tel:571-203-4007> (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>


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