[cisco-voip] Outbound IVR-UCCX and CUBE

[Ryan LaFountain (rlafount)]

Hi Michele,

As Bill said, only TDM is supported at this time. Although CUBE recently released support for CPA in DSPs that is not involved in call termination, there are still some things we have to work out.

You can track CSCui62525. When this gets integrated I hope we’ll support CUBE for IVR-based Outbound Dialer with UCCX.

You can also see this article which talks a little bit more about it.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Apr 10, 2014, at 12:41 PM, Bill Talley <btalley at gmail.com<mailto:btalley at gmail.com>> wrote:

PSTN access has to be TDM.  SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality.

<replying all this time>


On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>> wrote:

I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8

Thanks.


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965<tel:202-460-3965> (cell)
571-203-4007<tel:571-203-4007> (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>


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