[cisco-voip] Adding Service URL for One Button Login ?

[Jason Aarons (AM)]

So going from UCCX 7.0 to UCCX 9.0.2 I’m having trouble getting the One Button Login setup on a 7965/SCCP.

http://www.uccx.net/wp-content/uploads/2013/08/UCCX-Port-Utilization-Guide-9.0.2.pdf

Is the port still 6293 moving to UCCX 9.0.2?  Several google searches suggest http://uccxip:8443/ipphone/sciphonexml/IPAgentLogin.jsp  (non secure URL)  When I use 8443 I get a HOST NOT FOUND, the phone console log shows ITL error messages, etc.

When I try
http://serverip:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp

<CiscoIPPhoneText><Title>Error</Title><Text>Cannot connect to the IP Phone Agent service.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText>

I’ve tried re-starting Cisco Desktop Browser and IP Phone Agent Service with no luck.  A couple uccx reboots with no luck ☺

Not sure what to do next.





From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Wednesday, April 09, 2014 6:50 PM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Adding Service URL for One Button Login ?


I have not tried this on a 9971 myself, however, 9971's are listed as supported phone models for IPPA.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Whether you do a "One Touch" login feature or not, it's still IPPA and should be fine.  Start with regular IPPA first to validate and have a control for your next step of one touching it.  Just don't touch it too much, it might break.

On Wed, Apr 9, 2014 at 3:58 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
On the 9971 can I setup One Button Login for UCCX and not use CAD?   Any known issues?  I’ve used One Button Login with other model phones just not the new SIP 9971s.


http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/60134-1-button-login-ip-phone-agnts.html


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip



itevomcid
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140414/fa8dacc6/attachment.html>