[cisco-voip] Adding Service URL for One Button Login ?

Tue Apr 15 13:14:59 EDT 2014

I would think that error would be expected because you are not passing the
parameters for the login.

On Tue, Apr 15, 2014 at 11:49 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> After hitting send I noticed the Cisco Desktop Browser and IP Phone Agent
> Service and a lot of other services were Shutdown.  Perhaps I didn’t give
> the service enough time after the CCX Service Engine restarted from setup
> via AppAdmin.
>
>
>
> The 7965 phone is using
> http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp and able to
> login.  This is good!!!!
>
>
>
> If I use Firefox or IE or Chrome and go to same URL above I get
>
> <CiscoIPPhoneText><Title>Error</Title><Text>Internal error: Invalid
> input.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText>
>
>
>
> Yet 7965 phone works fine.
>
>
>
> I did more testing.  Either setting below work fine on the 7965;
>
> http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
>
> http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
>
>
>
>
>
> Guess it needed The 10lbs Hammer with a VM rebuild.
>
>
>
>
>
>
>
> *From:* Jason Aarons (AM)
> *Sent:* Tuesday, April 15, 2014 12:30 PM
> *To:* 'Anthony Holloway'
> *Cc:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* RE: [cisco-voip] Adding Service URL for One Button Login ?
>
>
>
> So I below away the VM and built a whole new 9.0.2.10000-71 UCCX Server
> and get the same error.
>
>
>
> http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
>
>
>
> <CiscoIPPhoneText><Title>Error</Title><Text>Cannot connect to the IP Phone
> Agent
> service.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText>
>
>
>
>
>
> Could the CUCM Enterprise Parameter > Prepare cluster for pre 8.0 rollback
> or the Secured Phone URL parameters cause this?
>
> Could it be a license issue with IPPA?  Testing with the ccx90_pre_demo.lic
>
>
>
> *From:* avholloway at gmail.com [mailto:avholloway at gmail.com<avholloway at gmail.com>]
> *On Behalf Of *Anthony Holloway
> *Sent:* Monday, April 14, 2014 6:53 PM
> *To:* Jason Aarons (AM)
> *Cc:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] Adding Service URL for One Button Login ?
>
>
>
> For basic IPPA on 9.0(2), which you should validate first and then try One
> Touch, it's at:
>
>
>
> http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
>
>
>
> The output of the above on is:
>
> <?xml version="1.0" encoding="ISO-8859-1"?><CiscoIPPhoneInput><Title>Agent Login</Title><Prompt>Enter agent information.</Prompt><URL>http://10.1.1.30:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</URL><InputItem><DisplayName>Name</DisplayName><QueryStringParam>ID</QueryStringParam><InputFlags>A</InputFlags><DefaultValue/></InputItem><InputItem><DisplayName>Password</DisplayName><QueryStringParam>Pwd</QueryStringParam><InputFlags>AP</InputFlags><DefaultValue/></InputItem><InputItem><DisplayName>Extension</DisplayName><QueryStringParam>Ext</QueryStringParam><InputFlags>N</InputFlags><DefaultValue/></InputItem><SoftKeyItem><Name>Submit</Name><URL>SoftKey:Submit</URL><Position>1</Position></SoftKeyItem><SoftKeyItem><Name><<</Name><URL>SoftKey:<<</URL><Position>2</Position></SoftKeyItem><SoftKeyItem><Name>Exit</Name><URL>Init:Services</URL><Position>3</Position></SoftKeyItem></CiscoIPPhoneInput>
>
> Which does correctly draw the login page on a phone.
>
>
>
> If you have HA, make sure you are pointing to the master engine.  Also, if
> you have HA, you'll have to configure to phone services: one for each
> server and have the Agent try one and then the other.  It's pretty basic.
>
>
>
> Once you validate that IPPA works, then moving to OneTouch takes three
> steps, give or take:
>
>    1. Change your service URL to:
>    http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
>    2. Add three parameters (Case Matters):
>
>
>    1. Ext
>       2. ID
>       3. Pwd
>
>
>    1. Update the service on the phone and then enter the values for the
>    three parameters
>
>
>
> On Mon, Apr 14, 2014 at 3:40 PM, Jason Aarons (AM) <
> jason.aarons at dimensiondata.com> wrote:
>
> So going from UCCX 7.0 to UCCX 9.0.2 I’m having trouble getting the One
> Button Login setup on a 7965/SCCP.
>
>
>
>
> http://www.uccx.net/wp-content/uploads/2013/08/UCCX-Port-Utilization-Guide-9.0.2.pdf
>
>
>
> Is the port still 6293 moving to UCCX 9.0.2?  Several google searches
> suggest http://uccxip:8443/ipphone/sciphonexml/IPAgentLogin.jsp  (non
> secure URL)  When I use 8443 I get a HOST NOT FOUND, the phone console log
> shows ITL error messages, etc.
>
>
>
> When I try
>
> http://serverip:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
>
>
>
> <CiscoIPPhoneText><Title>Error</Title><Text>Cannot connect to the IP Phone
> Agent
> service.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText>
>
>
>
> I’ve tried re-starting Cisco Desktop Browser and IP Phone Agent Service
> with no luck.  A couple uccx reboots with no luck J
>
>
>
> Not sure what to do next.
>
>
>
>
>
>
>
>
>
>
>
> *From:* avholloway at gmail.com [mailto:avholloway at gmail.com] *On Behalf Of *Anthony
> Holloway
> *Sent:* Wednesday, April 09, 2014 6:50 PM
> *To:* Jason Aarons (AM)
> *Cc:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] Adding Service URL for One Button Login ?
>
>
>
>
>
> I have not tried this on a 9971 myself, however, 9971's are listed as
> supported phone models for IPPA.
>
>
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
>
>
>
> Whether you do a "One Touch" login feature or not, it's still IPPA and
> should be fine.  Start with regular IPPA first to validate and have a
> control for your next step of one touching it.  Just don't touch it too
> much, it might break.
>
>
>
> On Wed, Apr 9, 2014 at 3:58 PM, Jason Aarons (AM) <
> jason.aarons at dimensiondata.com> wrote:
>
> On the 9971 can I setup One Button Login for UCCX and not use CAD?   Any
> known issues?  I’ve used One Button Login with other model phones just not
> the new SIP 9971s.
>
>
>
>
>
>
> http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/60134-1-button-login-ip-phone-agnts.html
>
>
>
>
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> itevomcid
>
>
>
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