[cisco-voip] Unity Connection 9.1.2 MWI Task?

[Lelio Fulgenzi]

I'm pretty sure it's a refresh, and does exactly what you say. 

You can use port status monitor to see the refresh activity. 

You can try a simple mwi refresh for the user(s) that are having issues and see what happens. 

You can also trigger a manual refresh. 

You can also schedule the refresh to happen at a time that is convenient for you. 

All the while, looking at the port status monitor and also syslogs. 

I believe there are parameters you can set to slow down the refresh so none get missed. We had to do that. 

Also if you don't have enough ports set for MWI (only?) you can run into issues. 

Hope that helps. 

Sent from my iPhone

On 2014-04-17, at 8:23 AM, "Jason Aarons (AM)" <jason.aarons at dimensiondata.com> wrote:

> I configured the Task for MWI to run every night at 3am in Unity Connection 9.1.2
>  
> When that Task runs at 3am, does it send a MWI off to all phones that don’t have new messages?  And a MWI on to all phones that do have new messages?
>  
> Getting several complaints about light being on and not having new messages.  When I check the User > Message Waiting Indicators it shows Off, but when I http to the phoneip it shows MWI on.
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