[cisco-voip] UCCX: "Contact is inactive when getting channel"

[James Buchanan]

I think you will need an "On Exception Goto" step. I cannot remember
whether you need to put it just before the End step, or at the top of the
script. The reason I say it may have to be at the top is because I seem to
remember the script starting back at the top before ending.


On Tue, Aug 5, 2014 at 9:58 PM, ROZA, Ariel <Ariel.ROZA at la.logicalis.com>
wrote:

>  Hi, Guys.
>
>
>
> I am trying to set up a UCCX script to receive a call and forward it to a
> CSQ. After the conversation with the Agent ends, the user must listen to a
> Customer Satisfactions survey.
>
>
>
> I think I must have something conceptually wrong, because it does not seem
> to work as I expected.
>
>
>
> I wrote the whole script and tested it without any agents logged into the
> CSQ and it works fine. But whenever an agent is logged in and picks up the
> call, the script ends without playing the survey.
>
> Whenever I run a Debug on the Script, I get the attached error message.
>
>
>
> Are the calls forwarded to an agent supposed to be final, or you CAN do
> extrea work with the call afterwards?
>
>
>
> Im attaching a copy of the script in case it helps.
>
> The script is just a demo I am working on, and not a full-fledged script.
> Also, it´s partially in spanish because I am too lazy to rewrite it :) The
> relevant section is after the label :ENCUESTA (:Poll)
>
>
>
> Thanks!
>
>
>
> ARIEL.
>
>
>
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