[cisco-voip] UCCX: "Contact is inactive when getting channel"

[Tanner Ezell]

What you want to do is not possible with UCCX. Once the caller is handed
off to an agent UCCX is removed from call control at this point, while the
script can continue after the call is handed off you will not be able to do
anything with the contact.

What you need is a proper post call survey solution.


On Tue, Aug 5, 2014 at 12:58 PM, ROZA, Ariel <Ariel.ROZA at la.logicalis.com>
wrote:

>  Hi, Guys.
>
>
>
> I am trying to set up a UCCX script to receive a call and forward it to a
> CSQ. After the conversation with the Agent ends, the user must listen to a
> Customer Satisfactions survey.
>
>
>
> I think I must have something conceptually wrong, because it does not seem
> to work as I expected.
>
>
>
> I wrote the whole script and tested it without any agents logged into the
> CSQ and it works fine. But whenever an agent is logged in and picks up the
> call, the script ends without playing the survey.
>
> Whenever I run a Debug on the Script, I get the attached error message.
>
>
>
> Are the calls forwarded to an agent supposed to be final, or you CAN do
> extrea work with the call afterwards?
>
>
>
> Im attaching a copy of the script in case it helps.
>
> The script is just a demo I am working on, and not a full-fledged script.
> Also, it´s partially in spanish because I am too lazy to rewrite it :) The
> relevant section is after the label :ENCUESTA (:Poll)
>
>
>
> Thanks!
>
>
>
> ARIEL.
>
>
>
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>
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