[cisco-voip] forwarded calls are routed to opening greeting (beginning Connection 8.5(1)ES20)

[James Avalos]

I think its saying that IF the DN for your VM Pilot or one of your voicemail ports happens to match the DN of an IP phone,  a forward no answer or forward busy to that DN will go to the Opening greeting, instead of the mailbox configured for the user/subscriber who is assigned to that phone. However, I don’t think anyone with a clean dialplan would run into this anyhow.  And with Connections 9, you’re going to want to go SIP trunk over VM ports anyway….



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, December 02, 2014 1:28 PM
To: cisco-voip voyp list
Subject: [cisco-voip] forwarded calls are routed to opening greeting (beginning Connection 8.5(1)ES20)


Just reading the Unity Connection 9 integration guide and saw this note. Wondering if anyone has a plain English explanation.

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Note: Beginning with Connection 8.5(1) ES 20 and later , forwarded calls are routed to opening greeting instead of subscriber greeting when Voice mail port ,Voice mail pilot , and CTI route point used for routing calls to Connection are same as that of Phone DN on call manager.
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Cisco Unified Communications Manager SCCP Integration Guide for Connection Release 9.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sccp/cucintcucmskinny.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sccp/cucintcucmskinny.pdf

Page 102
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Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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