[cisco-voip] forwarded calls are routed to opening greeting (beginning Connection 8.5(1)ES20)

[Lelio Fulgenzi]

ok. that's what i thought it was saying, but couldn't get my head around the concept. i kept asking myself why that would ever happen. 

WRT using SIP trunk vs VM ports, we had that opportunity to use a SIP trunk with v7 but decided to continue using VM Ports. I like the ability to "reserve" a specific number of ports for auto-attendant, voice mail, call processing, MWI, etc. Not sure if I could build multiple SIP trunks to the same "telephone system" with different port counts. 

I may or may not reconsider when we upgrade to v9. 

Thanks! 

Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "James Avalos" <javalos at adobe.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Tuesday, December 2, 2014 5:25:39 PM 
Subject: RE: [cisco-voip] forwarded calls are routed to opening greeting (beginning Connection 8.5(1)ES20) 



I think its saying that IF the DN for your VM Pilot or one of your voicemail ports happens to match the DN of an IP phone, a forward no answer or forward busy to that DN will go to the Opening greeting, instead of the mailbox configured for the user/subscriber who is assigned to that phone. However, I don’t think anyone with a clean dialplan would run into this anyhow. And with Connections 9, you’re going to want to go SIP trunk over VM ports anyway…. 





From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Tuesday, December 02, 2014 1:28 PM 
To: cisco-voip voyp list 
Subject: [cisco-voip] forwarded calls are routed to opening greeting (beginning Connection 8.5(1)ES20) 



Just reading the Unity Connection 9 integration guide and saw this note. Wondering if anyone has a plain English explanation. 




Note: Beginning with Connection 8.5(1) ES 20 and later , forwarded calls are routed to opening greeting instead of subscriber greeting when Voice mail port ,Voice mail pilot , and CTI route point used for routing calls to Connection are same as that of Phone DN on call manager. 



Cisco Unified Communications Manager SCCP Integration Guide for Connection Release 9.x 

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sccp/cucintcucmskinny.html 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sccp/cucintcucmskinny.pdf 

Page 102 




--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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