[cisco-voip] UCCX Script question - can we query agent status from within the script

[Tanner Ezell]

Cisco is correct, you need a third party server that can either query the
UCCX database (not recommend) for the reason code or the UCCX CTI protocol.
It's for this reason we built just such a solution for our customers that
needed a bit more intelligence than is afforded by the reporting step.

Let me know if you need more information.


On Thu, Dec 4, 2014 at 8:35 PM, Max Harmony <bmaxim88 at gmail.com> wrote:

> All, Trying to query the values of the "Not Ready" and "Log Out" status
> codes for agents, so that we can make decision based on those codes. As an
> example, if an agent goes "Not Ready" with a status code of "Out to Lunch"
> and we assign "301" to that status, can we query that status from the
> script?
>
> The initial response I got from Cisco is that While the Get Reporting
> Statistic can return the state of the selected Resource (agent), they
> really cannot think of a way to query the actual reason code from within a
> call flow script outside of possibly a custom Java class or Make Rest Call
> that interacted with the UCCX CTI server or Finesse API respectively.
>
> Any thoughts on this will be appreciated
>
>
> --
> --
> Grace Maximuangu
>
> CloudPOP/InvictaCloud
> www.cloudpop.com
>
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