[cisco-voip] Cisco TAC Per Incident fee

[Wes Sisk (wsisk)]

Looks like it varies based on product. Typical Hardware/Software/Warranty discussion still applies. Software support that becomes hardware replacement may be up charge (re-entitlement)… etc.

-Wes

On Dec 17, 2014, at 3:50 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Thanks for the replies everyone. If anyone has any more information, or links, that would be great!

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Brian Meade" <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "cisco-voip" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Wednesday, December 17, 2014 3:27:33 PM
Subject: Re: [cisco-voip] Cisco TAC Per Incident fee

I believe it depends on the technology.

On Wed, Dec 17, 2014 at 2:55 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Just wondering if there is any documentation as to how much a per incident fee would be with Cisco. Anyone have any ideas?

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354<tel:519%E2%80%90824%E2%80%904120%20Ext%2056354>
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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